Delivery & Refund
All shipment and delivery will be done by road within UAE. All orders placed before 7pm UAE time would be delivered on the same day within UAE. Notifications would be sent on confirmation and delivery through email. We have a free delivery policy for all orders above AED 199. Please refer below charges for deliveries below AED 199:
- Dubai: AED 35
- Sharjah: AED 35
- Ajman: AED 35
- Umm Al Quwain AED 35
Cash On Delivery
For customers without access to a credit card or who prefer to pay with cash, we accept Cash on Delivery (COD) as an alternative payment method from the UAE.
You can select to pay in cash when during checkout and our customer service team will contact you to arrange collection of payment.
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
Refunds will be made only under the following conditions
- if a wrong product was sent by the us
- If the product is defective.
- If the product was damaged in shipping
- If the product is tampered.
The utmost care and attention are given to your order to ensure your delivery perfectly. In dealing with highly perishable products, if in case anything goes wrong, you bring up a concern or complaint, we will always listen and resolve the issue as quick as possible. Our customer service staff are trained to respond to concerns and can decide on an appropriate course of action for you on the spot. We regret that you may not cancel an order once your order is shipped. You are entitled to cancel any payment where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances. In case the customers find anything wrong with the product, they can certainly complain about it. Our customer service staff will look into the matter and provide the appropriate solution to resolve the issue. If the customer cancels the order 1 day before the delivery date, he/she is entitled to get a full refund. The order can be cancelled anytime but the full refund will be entitled only if it is done 1 day before the delivery date. If a customer finds anything wrong with the quality of the product, we will verify it. In case, we find the same, the product will be replaced or the customer will be entitled a full reimbursement. Mail us at cs@ShakespeareFleur.com with your details like order number and delivery date; to complain about the quality and services. Compensation will be given after discussing with the Company Management.