Shakespeare Fleur
Thank you for visiting Shakespeare Fleur. We are committed to providing you with the best delivery and refund experience.
🎉 Free shipping on orders over AED 250
We offer same-day and express delivery across the UAE. Orders are carefully prepared and delivered fresh to ensure your flowers arrive in perfect condition.
⚡ Express Delivery - 60 MinutesDubai, Sharjah, and Ajman
🚚 Express Delivery - 5 HoursAbu Dhabi, Al Ain, RAK, Umm Al Quwain
📦 Same-Day DeliveryAvailable across all UAE emirates

Delivery & Refund Policy

This policy outlines our delivery procedures, payment options, refund conditions, and cancellation terms. We are committed to ensuring your satisfaction with every order.

1
Delivery Policy
  • All shipments and deliveries are made by road within the UAE
  • Orders placed before 7 PM UAE time will be delivered the same day within the emirates of Abu Dhabi, Al Ain, Ras Al Khaimah, and Umm Al Quwain.
    Orders placed before 11 PM will be delivered the same day within the emirates of Dubai, Sharjah, and Ajman.
  • Notifications will be sent via email upon confirmation and delivery
  • Free delivery for all orders above AED 250
Delivery Charges for Orders Below AED 250:
Flower Delivery Dubai AED 20
Flower Delivery Abu Dhabi AED 20
Flower Delivery Sharjah AED 20
Flower Delivery Ajman AED 20
Flower Delivery Umm Al Quwain AED 20
Flower Delivery RAK AED 20
Flower Delivery Al Ain AED 20
Flower Delivery Al Rahmaniya AED 20
2
Cash On Delivery
  • We accept Cash on Delivery (COD) for customers in the UAE
  • Ideal for customers without access to a credit card or who prefer to pay with cash
  • Select cash payment during checkout
  • Our customer service team will contact you to arrange payment collection
3
Refund Policy
  • Refunds will be made to the original mode of payment
  • Processing time: 10 to 45 days depending on the issuing bank of the credit card
Refunds will be made only under the following conditions:
  • If a wrong product was sent by us
  • If the product is defective
  • If the product was damaged in shipping
  • If the product is tampered
4
Cancellation Policy
  • We give utmost care and attention to ensure your delivery is perfect
  • Our customer service staff are trained to respond to concerns and resolve issues quickly
  • Orders cannot be cancelled once shipped
  • If you cancel the order 1 day before the delivery date, you are entitled to a full refund
  • Orders can be cancelled anytime, but full refund is only entitled if done 1 day before the delivery date
  • If you find anything wrong with the product quality, we will verify it and replace the product or provide a full reimbursement
To complain about quality and services, email us at cs@ShakespeareFleur.com with your order number and delivery date. Compensation will be given after discussion with Company Management.